Return and Refunds

At Precision Auto Parts Group, we stand behind our inventory with a money-back guarantee. We want you to be completely satisfied with your purchase. If you wish to return a part, please follow the guidelines below to ensure a smooth and efficient process.

1. How to Initiate a Return

All returns must be pre-authorized. We cannot process or credit any returns that arrive at our facility without a Return Authorization (RA) Number.

• Email: support@precisionautopartsgroup.com

• Call: +1 (888) 491-5777

• Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time (Texas)

2. Damaged Shipments (Critical Inspection Policy)

It is extremely important that you inspect your shipment thoroughly before accepting and signing for the merchandise.

• The "Concealed Damage" Rule: Even if the box or crate appears intact, the product inside may have sustained damage during transit.

• Freight Shipments: Check for both internal and external damage. Remove the product from its packaging and inspect it while the driver is present.

• Reporting Damage: If a part arrives damaged, please accept the delivery, but notify the driver of the damage on the Bill of Lading (BOL) and contact our Customer Service immediately.

• Proof Required: Clear photos of the damaged part and the original packaging are required to process a claim.

3. Engine & Transmission Assemblies

• Warrantied Components: We warranty the "Long Block" (internal lubricated parts) only.

• Excluded Accessories: We do not warranty or guarantee any attached accessory parts, including but not limited to: switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds.

• Refusal Policy: Refusing a delivery because a non-warrantied accessory (e.g., a cracked plastic sensor or hose) is damaged will result in the deduction of original shipping and handling charges from your refund.

4. Returning Defective or Incorrect Parts

If you receive an incorrect or defective part, you may return it for an exchange or replacement.

• Replacement Shipping: While we will provide a replacement part for a verified defect, the customer is responsible for all freight and shipping costs associated with sending the replacement part out.

• Process: We will issue an RA for the original part. The replacement will be shipped once the freight charges for the new shipment are paid and the original part is confirmed to be in transit back to us.

5. Refused Shipments or Failed Delivery

Items that are refused by the customer or are unable to be delivered due to continual failed delivery attempts will be returned to our facility.

• Credits: You will be credited the amount of the sale, minus original shipping and handling charges. * Timeline: Please allow up to 14 business days for a credit to be issued for refused items.

6. Safeguards & Discretion

• Anti-Fraud Marking: All parts are marked with unique identifiers. Any parts that have been modified, installed, or have had these marks tampered with will result in a denial of the refund.

• "As New" Condition: Returned parts must be in "as new" condition and shipped in their original packaging. We cannot issue credit for items that return to our facility damaged due to improper return packaging.

• Restocking Fee: Returns not due to our error (e.g., customer ordered the wrong part) may be subject to a 25% restocking fee.

7. Refund Processing

Refunds are issued once we have received, inspected, and processed the returned part(s).

• Shipping: Original shipping charges are non-refundable.

• Bank Processing: Please allow 5–7 business days for the refund to be posted to your account after the merchandise has been returned to our facility.