Return and Refunds
Business Hours: Monday – Friday, 8:00 a.m. to 5:00 p.m. Central Time (Texas)
Last Updated: January 2026
IMPORTANT NOTICE
This Return & Refund Policy forms an integral part of the Terms of Service of Precision Auto Parts Group LLC (“PAS”) and governs all matters related to return eligibility, refund conditions, replacement procedures, and financial deductions.
PAS specializes in used, reconditioned, and remanufactured automotive parts, which inherently carry conditions different from new products. As a result, returns, refunds, and replacements are strictly controlled, conditional, and not guaranteed.
By requesting a quote, placing an order, submitting a deposit, or completing payment, the customer expressly acknowledges that they have read, understood, and agreed to be bound by this policy in conjunction with all PAS policies.
All return, refund, and replacement decisions are subject to verification, inspection, and final approval by PAS, and must comply fully with the conditions outlined herein.
1. NO-RETURN POLICY (STANDARD RULE)
PAS operates under a strict no-return policy as the default standard.
Once a part has been shipped or delivered, it is considered final sale, and return eligibility is not automatically granted.
Returns are not accepted for reasons including, but not limited to, change of mind, delay in installation, incorrect diagnosis by the customer or technician, or dissatisfaction related to cosmetic condition.
All returns are treated strictly as exceptions and not as a right, and may only proceed if approved in writing by PAS.
2. WHEN RETURNS MAY BE CONSIDERED
Returns may only be considered under limited and controlled circumstances, specifically:
Where the part delivered is incorrect due to verified PAS error, or
Where the part has a verified internal functional defect, supported in accordance with the PAS Warranty Policy
In all such cases, the customer must comply with all applicable requirements, including reporting timelines, documentation submission, and inspection conditions.
Approval of any return request remains at the sole discretion of PAS, and meeting initial conditions does not guarantee approval.
3. RETURN AUTHORIZATION (RMA REQUIRED)
All returns must be formally authorized in advance through a Return Merchandise Authorization (RMA) issued by PAS.
The customer must contact PAS, provide complete order details, clearly state the reason for the request, and submit all required documentation before any return is initiated.
Returns sent without prior written authorization, without a valid RMA, or outside the approved timeframe will be refused upon arrival or returned at the customer’s expense.
The issuance of an RMA does not guarantee approval of a refund or replacement and is issued solely for evaluation purposes.
4. CONDITION OF RETURNED PARTS
If a return is approved, the part must be returned in the exact condition in which it was originally supplied.
The part must remain unused, uninstalled, complete, and free from any form of damage, alteration, or disassembly. All original identification markings, tags, seals, and labels must remain intact and unaltered.
The customer is responsible for ensuring proper packaging to prevent damage during return transit.
Failure to meet any of these conditions will result in rejection of the return upon inspection, and the part may be returned back to the customer at their expense.
5. INSTALLED PARTS (STRICTLY NON-RETURNABLE)
Any part that has been installed, partially installed, attempted to be installed, opened, modified, or tampered with in any manner is considered strictly non-returnable under all circumstances, unless explicitly approved in writing by PAS.
This condition is strictly enforced because installation alters the original condition of the part and prevents reliable verification of its pre-installation state.
No return, refund, or exchange will be permitted for installed or altered parts unless PAS determines otherwise in writing.
6. RESTOCKING FEE & DEDUCTIONS
Approved returns are subject to financial deductions to cover handling, sourcing, and logistics costs.
These may include:
A restocking fee of up to thirty percent (30%) of the purchase price
Deduction of original shipping and handling charges, regardless of whether shipping was initially presented as free
All return shipping costs, which remain the responsibility of the customer
Additional deductions may apply where applicable based on transaction-specific costs incurred.
7. REFUSAL OF DELIVERY
If a shipment is refused by the customer without a valid reason approved in writing by PAS, the transaction will be treated as a return initiated after shipment.
In such cases, the customer remains fully responsible for all associated costs, including restocking fees, round-trip shipping charges, and any additional carrier-imposed fees such as storage, re-delivery, or handling.
Refusal of delivery does not cancel the order, void the transaction, or release the customer from financial responsibility.
8. SHIPPING DAMAGE CLAIMS (VERY IMPORTANT)
All shipments must be inspected thoroughly at the time of delivery and prior to signing the delivery receipt.
If damage is observed, the customer must clearly note the damage on the Bill of Lading (BOL) and take photographic evidence immediately.
If the delivery receipt is signed without noting damage, the shipment is considered accepted in good condition, and both PAS and the carrier are released from all liability.
No shipping damage claims, including concealed damage, will be accepted after acceptance under any circumstances. This condition is strict and non-negotiable.
9. INCORRECT PART (PAS ERROR)
If a part received does not match the approved invoice due to PAS error, the customer must notify PAS within ten (10) business days of delivery.
The part must not be installed or altered, and the customer must wait for further instructions.
Upon verification, PAS will determine the appropriate resolution, including replacement or return authorization.
If the part matches the invoice but is incompatible due to incorrect customer-provided information, the situation will not be considered PAS error.
10. REFUNDS (WHEN APPLICABLE)
Refunds are not automatic and are issued only after strict compliance with all return conditions.
A refund will only be considered after:
The part has been returned to PAS
The part has been inspected and approved
All return conditions have been satisfied
Refunds, where approved, will be issued to the original payment method and will be subject to all applicable deductions, including restocking fees and shipping charges.
11. NO REFUND WITHOUT RETURN
A refund cannot and will not be issued unless the part has been physically returned to PAS and made available for inspection.
Retention of the part by the customer automatically disqualifies eligibility for any refund.
12. REPLACEMENT POLICY (PRIMARY SOLUTION)
Replacement is the primary and preferred remedy for all approved claims.
Refunds will only be considered where a replacement is not available or where PAS determines, at its sole discretion, that a refund is the appropriate resolution.
As a general policy, one replacement per order is permitted. Any additional requests are subject to further evaluation.
13. CUSTOMER RESPONSIBILITY
The customer is responsible for ensuring compliance with all PAS policies and procedures, including providing accurate vehicle information, inspecting shipments at delivery, installing within required timelines, and maintaining all necessary documentation.
Failure to comply with these responsibilities may result in denial of return, refund, or warranty claims.
FINAL NOTE
This Return & Refund Policy is designed to ensure fair use, prevent misuse, and protect both the customer and PAS.
By placing an order, the customer confirms that they have read, understood, and agreed to this policy in full, along with all related PAS Terms and Policies.
For complete warranty terms, installation procedures, claim requirements, and detailed conditions, refer to:
https://precisionautopartsgroup.com/warranty-policy
