Shipping and Delivery
Business Hours: Monday – Friday, 8:00 a.m. to 5:00 p.m. Central Time (Texas)
Last Updated: January 2026
At Precision Auto Parts Group LLC (“PAS”), all shipments are handled through carefully selected logistics providers to ensure safe and efficient delivery. By placing an order with PAS, the customer agrees to comply with the shipping, delivery, inspection, and acceptance requirements outlined below. These requirements are strictly enforced and form a critical part of all transactions.
1. ORDER PROCESSING & SHIPPING TIMEFRAME
Orders are processed only after full payment confirmation has been successfully received and verified.
Processing Time: 24–48 business hours
Handling & Preparation: 5–7 business days
Estimated Delivery: 7–14 business days
All timeframes are estimates and are not guaranteed. Actual timelines may vary due to factors including, but not limited to, inventory sourcing, inspection procedures, VIN verification, part preparation, carrier scheduling, and external conditions.
Once the shipment has been released to the carrier, PAS no longer has direct control over transit timelines. Accordingly, PAS shall not be held liable for delays caused by third-party carriers, weather conditions, supply chain disruptions, or other operational factors beyond its control.
2. SHIPPING METHODS & REQUIREMENTS
PAS utilizes commercial shipping carriers for all deliveries. Customers are not permitted to arrange, substitute, or use their own shipping providers under any circumstances.
A valid physical delivery address is required. Shipments cannot be made to P.O. boxes, APO addresses, or incomplete locations.
The customer is responsible for providing accurate and complete contact information to ensure proper delivery coordination. Failure to provide correct contact details may result in delivery delays, failed delivery attempts, or additional charges.
Additional charges may apply for remote locations, restricted access areas, special handling requirements, or carrier-specific conditions. Such charges may be applied before or after shipment based on carrier billing.
Shipping is available within the Lower 48 United States. Shipments outside this region may be accommodated upon request, subject to availability and with all additional costs borne entirely by the customer.
3. FREIGHT (LTL) DELIVERY TERMS
Large or heavy items, including but not limited to engines, transmissions, axles, and body components, are shipped via freight (LTL) carriers.
All freight deliveries are strictly curbside only. The carrier driver is not responsible for moving the shipment into garages, driveways, buildings, or any interior location.
The customer is solely responsible for unloading the shipment and must arrange any necessary equipment (such as a forklift) or manpower in advance.
Residential & Liftgate Service:
If residential delivery or liftgate service is required, additional charges will apply. These charges may be billed either before shipment or after delivery, depending on carrier billing practices.
Failure to disclose such requirements in advance, or failure to pay applicable shipping-related charges, may result in delays, additional fees, suspension of warranty eligibility, and/or denial of any related claims.
4. DELIVERY INSPECTION (MANDATORY REQUIREMENT)
All shipments must be thoroughly inspected upon delivery and before signing the delivery receipt.
The customer is required to open and inspect the shipment in the presence of the driver and verify that the correct part has been received.
Inspection must include checking for visible damage, packaging integrity, and any signs of mishandling during transit.
Failure to perform a proper inspection at the time of delivery constitutes acceptance of the shipment as-is.
5. DAMAGE NOTATION REQUIREMENT
If any damage is identified upon delivery, the customer must take immediate action.
The customer must clearly note “DAMAGED” on the Bill of Lading (BOL) or delivery receipt at the time of signing. General or unclear remarks such as “subject to inspection” are not acceptable.
Photographic evidence of the packaging and the damaged part must be taken immediately, and PAS must be notified as soon as possible.
Failure to properly document damage at the time of delivery will invalidate any claim, regardless of the extent or nature of the damage.
6. FINAL ACCEPTANCE & LIABILITY RELEASE
Signing the delivery receipt without noting damage on the Bill of Lading (BOL) constitutes full and final acceptance of the shipment.
Upon signing:
The shipment is deemed received in satisfactory condition.
The product is considered fully accepted by the customer.
Precision Auto Parts Group and the carrier are released from all liability for damage, including concealed damage.
No claims for shipping damage will be accepted after delivery has been signed for without proper notation under any circumstances. This condition is strict, binding, and non-negotiable.
7. REFUSED SHIPMENTS & FAILED DELIVERY
Shipments that are refused by the customer without prior written approval from PAS, or shipments returned due to failed delivery attempts, will be treated as returns initiated after shipment.
In such cases, the customer remains fully responsible for all associated costs, including:
A restocking fee of up to 30 percent
Round-trip shipping charges
Any additional carrier-imposed charges, including storage, re-delivery, handling, or penalties
Refusal of delivery does not cancel the order and does not release the customer from financial responsibility.
8. DELIVERY FAILURE & ADDITIONAL CHARGES
If delivery cannot be completed due to customer-related issues, including unavailability, incorrect address, lack of coordination, or inability to receive the shipment, additional charges will apply.
These may include re-delivery fees, storage charges, holding fees, or other carrier-imposed costs.
All such charges are the sole responsibility of the customer and must be paid before re-delivery or further action can be taken.
Failure to resolve delivery issues may result in return of the shipment and application of all applicable charges.
9. TRACKING & COMMUNICATION
Tracking information will be provided once the shipment has been dispatched.
The customer is responsible for actively monitoring shipment status, maintaining communication with the carrier, and ensuring availability at the scheduled delivery time.
Failure to track the shipment or coordinate delivery shall not be considered a valid reason for missed delivery or refusal.
PAS shall not be responsible for delivery failures resulting from lack of communication or coordination by the customer.
10. SHIPPING COSTS
All shipping-related charges are strictly non-refundable under all circumstances.
This includes, but is not limited to:
Original shipping charges
Expedited shipping fees
Residential delivery charges
Liftgate service fees
Special handling or access charges
Return shipping costs are always the responsibility of the customer unless otherwise expressly agreed in writing by PAS.
11. FORCE MAJEURE
PAS shall not be held liable for delays, non-performance, or failure in delivery caused by events beyond its reasonable control.
Such events include, but are not limited to, natural disasters, severe weather conditions, carrier delays, supply chain disruptions, labor shortages, governmental actions, or unforeseen operational interruptions.
12. POLICY GOVERNANCE
This Shipping & Delivery Policy forms an integral part of the PAS Terms of Service, Return & Refund Policy, and Warranty Policy.
In the event of any inconsistency, the Terms of Service shall prevail.
By placing an order, the customer acknowledges that they have read, understood, and agreed to comply with all applicable PAS policies in full.
For complete warranty terms, installation procedures, claim requirements, and detailed conditions, refer to:
https://precisionautopartsgroup.com/warranty-policy
