Warranty Policy - Precision Auto Parts Group

Business Hours: Monday – Friday, 8:00 a.m. to 5:00 p.m. Central Time (Texas)

Last Updated: January 2026

OVERVIEW

At Precision Auto Parts Group LLC (“PAS”), we supply used OEM, reconditioned, and remanufactured automotive components, and our warranty system is designed to clearly define the conditions under which warranty coverage applies.

Because automotive parts are highly dependent on proper installation, correct application, system condition, maintenance, and diagnostic accuracy, warranty eligibility is subject to strict compliance with the requirements set out in this policy.

This page serves as the master warranty policy applicable to all PAS transactions and should be reviewed together with any applicable part-specific warranty page, installation checklist, invoice terms, and related PAS policies.

PART-SPECIFIC WARRANTY REQUIREMENTS

Certain parts require additional installation procedures, checklist compliance, operating precautions, and validation conditions beyond the general warranty terms stated in this policy.

These include, but are not limited to, parts such as:

Where a part-specific warranty page applies, the customer is required to review and comply with that page in addition to this general Warranty Policy.

GENERAL WARRANTY CONDITIONS (APPLICABLE TO ALL PARTS)

All parts supplied by PAS are subject to the following mandatory conditions:

Installation must be completed within ten (10) days of delivery
Installation must be performed by a qualified technician
Installation documentation must be properly maintained and submitted when required
The root cause of the original failure must be identified and corrected before installation
Any defect or issue must be reported within five (5) days of discovery
No part may be removed, opened, disassembled, altered, or repaired without prior authorization from PAS

Failure to comply with these requirements may result in denial or voidance of warranty coverage.

IMPORTANT NOTICE

This Warranty Policy forms an integral part of the Terms & Conditions of Precision Auto Parts Group LLC (“PAS”) and governs all matters specifically related to warranty coverage, eligibility, claim procedures, and limitations.

By requesting a quote, placing an order, submitting a deposit, or completing payment, the customer expressly acknowledges that they have read, understood, and agreed to be legally bound by this Warranty Policy in conjunction with all applicable PAS policies.

This Warranty Policy must be read together with the PAS Terms of Service, Shipping Policy, and Return & Refund Policy, all of which are incorporated by reference. In the event of any inconsistency, the WARRANTY POLICY shall prevail.

Warranty eligibility is strictly conditional upon compliance with all stated requirements, including but not limited to installation timelines, documentation submission, inspection obligations, and proper usage conditions. Failure to adhere to any of these requirements may result in denial or voidance of warranty coverage.

All determinations regarding warranty claims, including approval, denial, replacement, or refund, shall be made solely at the discretion of PAS based on the documentation provided and compliance with these Terms.

These provisions apply to all transactions and remain legally enforceable regardless of whether a physical signature has been obtained.

POLICY STRUCTURE

This Warranty Policy is organized into clearly defined sections covering:
product condition, warranty coverage, installation requirements, claims process, returns, shipping liability, customer obligations, and legal terms.

Each section forms an integral part of the overall agreement.

RIGHT TO UPDATE

PAS reserves the right to update, modify, or revise this Warranty Policy at any time without prior notice.
The applicable version shall be the one in effect at the time of purchase.

DETAILED WARRANTY TERMS BEGIN BELOW

The following sections constitute the complete and legally binding Warranty Policy.
Customers are advised to review all sections carefully.

1. FOUNDATION & PRODUCT

1.1. PRODUCT TYPE & CONDITION

All products supplied by Precision Auto Parts Group LLC (“PAS”) are used OEM, reconditioned, or remanufactured automotive components, unless expressly stated otherwise in writing on the official invoice provided at the time of purchase.

Due to the nature of recycled and pre-owned automotive parts, the customer acknowledges and agrees that such components may exhibit normal and expected signs of prior use. These may include, but are not limited to, surface rust, oil residue, grease marks, discoloration, oxidation, minor dents, scratches, and general cosmetic wear. These conditions are inherent to used automotive parts and are not considered defects.

The customer further understands that cosmetic condition does not affect the mechanical functionality of the part, and therefore cosmetic imperfections shall not be considered a valid reason for rejection, return, refund, or warranty claim under any circumstances.

Any expectations regarding “like-new” or “new condition” must be explicitly confirmed in writing by PAS prior to purchase. In the absence of such written confirmation, the part shall be deemed accepted as a used or reconditioned component with normal wear characteristics.

1.2. TESTING, INSPECTION & QUALITY CONTROL

All parts supplied by PAS undergo functional testing and inspection prior to shipment to confirm that they are operational at the time of dispatch. The nature and extent of testing may vary depending on the specific component and may include procedures such as compression testing, leak-down testing, visual inspection, rotation checks, or other industry-standard evaluation methods.

The purpose of such testing is to verify that the part meets reasonable operational standards before it leaves the facility. However, the customer acknowledges that successful pre-shipment testing does not guarantee performance after installation, as post-installation performance is influenced by several external factors that are beyond the control of PAS.

These factors include, but are not limited to, the quality and correctness of installation, the condition of the vehicle and its supporting systems, proper fluid levels and circulation, cooling system efficiency, electrical system compatibility, and any required programming or calibration.

Accordingly, any determination of defect or failure will be based on whether the issue originates from the supplied part itself or from external contributing factors, and PAS reserves the right to make this determination based on available evidence and documentation.

1.3. SHIPPING TIMEFRAME, PROCESSING & DELIVERY

All orders are subject to processing prior to shipment. Processing includes sourcing, inspection, verification, preparation, and packaging of the part. Orders are typically processed within 24 to 48 business hours after payment confirmation, and shipment is generally arranged within 7 to 14 business days, depending on product availability and logistics scheduling.

The stated timeframe is an estimate and not a guaranteed delivery timeline. Delays may occur due to factors such as inventory sourcing, VIN verification, part preparation requirements, carrier availability, weather conditions, or other operational constraints.

Once the shipment has been released to the carrier, PAS no longer has direct control over transit times. The customer acknowledges that any delays occurring after dispatch are the responsibility of the third-party carrier, and PAS shall not be held liable for such delays.

Delivery arrangements, including residential delivery, liftgate service, or special handling requirements, must be communicated in advance. Failure to disclose such requirements may result in additional charges or delivery delays.

1.4. VEHICLE COMPATIBILITY & VIN REQUIREMENT

The customer is solely responsible for providing accurate and complete vehicle information at the time of inquiry and order placement. This includes, most importantly, the Vehicle Identification Number (VIN), which is required to verify proper compatibility of the part.

The VIN allows precise identification of vehicle specifications, including engine type, transmission configuration, drivetrain compatibility, electronic systems, and other critical parameters necessary for proper fitment.

While PAS may assist in verifying compatibility based on the information provided, the ultimate responsibility for accuracy of the VIN and vehicle details rests entirely with the customer.

If the customer chooses to proceed without providing a VIN, or provides incorrect, incomplete, or mismatched information, the order will be processed based on the available details, and any resulting incompatibility shall be solely at the customer’s risk.

PAS shall not be held liable for any fitment issues, additional costs, delays, or damages arising from incorrect or missing vehicle information.

1.5. VIN VERIFICATION & PRICING ADJUSTMENT

All pricing provided by PAS is based on the vehicle information available at the time of quotation or order placement. In cases where VIN verification is conducted after initial pricing, discrepancies may arise that affect part compatibility, availability, or cost.

If such discrepancies are identified, PAS reserves the right to revise the product selection, pricing, or specifications to ensure proper fitment and supply of the correct component.

In such situations, PAS will notify the customer and seek approval before proceeding further. If the customer does not agree to the revised terms, the order may be cancelled.

The customer acknowledges that any cancellation after processing has begun may be subject to applicable fees, including but not limited to sourcing costs, handling charges, or restocking fees, as outlined in the applicable policies.

1.6. INCORRECT FITMENT RESPONSIBILITY

PAS shall not be responsible for any fitment issues arising from inaccurate, incomplete, or omitted information provided by the customer, including but not limited to incorrect VIN, engine specifications, transmission type, or vehicle configuration.

In such cases, the situation shall not be considered a product defect. The part supplied will be deemed correct based on the information provided at the time of order.

Accordingly, warranty coverage shall not apply to fitment-related issues caused by customer error, and PAS shall have no obligation to provide a refund or replacement.

Any request for return in such circumstances shall be considered strictly at the sole discretion of PAS and, if approved, may be subject to restocking fees, shipping deductions, and additional handling charges.

The customer expressly agrees that providing accurate vehicle information is a fundamental condition of the transaction, and failure to do so transfers full responsibility for compatibility to the customer.

2. WARRANTY FRAMEWORK

2.1. WARRANTY COVERAGE (30-DAY PARTS ONLY)

Precision Auto Parts Group LLC (“PAS”) provides a limited parts-only warranty for a period of thirty (30) days, unless a different warranty duration is expressly stated in writing on the official invoice issued at the time of purchase.

This warranty applies strictly to internal functional defects of the supplied component and does not extend beyond the part itself. The warranty is limited solely to the original purchaser and is non-transferable under any circumstances.

Under this warranty, PAS may, at its sole discretion, offer replacement, repair, or refund, however, it is expressly agreed that replacement shall be the primary and preferred remedy in all applicable cases.

No verbal assurances, third-party statements, or assumptions shall extend or modify the warranty beyond what is documented in writing by PAS.

2.2 WARRANTY START DATE (DELIVERY-BASED – NO EXCEPTIONS)

The warranty period begins strictly on the date the part is delivered to the customer, as confirmed by the carrier’s delivery records.

This start date is absolute and non-negotiable, and shall not be extended or adjusted for any reason, including but not limited to delays in installation, storage, scheduling issues, or customer-related circumstances.

The customer expressly acknowledges and agrees that the warranty timeline is not dependent on installation date, first use, or vehicle readiness, and any delay on the customer’s part does not alter the commencement or expiration of the warranty period.

2.3. INSTALLATION REQUIREMENT (10-DAY RULE – MANDATORY CONDITION)

Proper and timely installation is a fundamental and mandatory condition for warranty eligibility.

The customer is required to ensure that the purchased part is fully installed within ten (10) calendar days from the date of delivery.

This requirement exists to ensure that any potential issue can be identified and evaluated within a reasonable and controlled timeframe. Delayed installation increases the risk of environmental exposure, improper storage, and inability to accurately determine the root cause of any issue.

Accordingly, failure to install the part within the specified ten (10) day period may result in denial or voidance of warranty coverage, regardless of the nature of the issue reported.

2.4. INSTALLATION DOCUMENTATION REQUIREMENT (10-DAY SUBMISSION RULE)

In addition to timely installation, the customer is required to submit all relevant installation documentation within the same ten (10) calendar day period from the date of delivery.

Required documentation includes, but is not limited to, the installation invoice, installation receipt, technician or workshop details, and any applicable installation checklist or service records.

This documentation serves as verification that the part was installed correctly and in accordance with standard industry practices.

The customer expressly agrees that failure to provide complete and verifiable installation documentation within this ten (10) day timeframe may result in denial or voidance of warranty coverage, as it prevents proper validation of installation conditions.

2.5. PART-SPECIFIC GUIDELINES & WEBSITE REFERENCE

Certain components, including but not limited to engines, transmissions, and electronic modules, require adherence to specific installation procedures, operational guidelines, and warranty conditions.

These detailed requirements are made available on the PAS website under designated sections for each part category. These may include installation checklists, fluid requirements, system preparation steps, break-in procedures, and supporting component requirements.

The customer and installer are required to review and strictly follow all applicable part-specific guidelines prior to installation.

These guidelines form an integral part of the warranty conditions, and compliance with them is mandatory.

Failure to follow these published instructions, including failure to address the root cause of the original failure, improper system preparation, or neglect of required supporting components, may result in denial of warranty claims, particularly where the issue can be attributed to such non-compliance.

2.6. WARRANTY EXCLUSIONS (DETAILED)

The warranty provided by PAS is limited strictly to internal defects of the supplied part and does not extend to any condition arising from external factors, usage conditions, or improper handling.

The warranty does not cover any of the following:

Labor costs associated with installation or removal
Diagnostic charges or inspection fees
Towing expenses or roadside assistance
Rental vehicle costs or loss of use
Damage resulting from overheating, lubrication failure, or contamination
Improper installation, incorrect procedures, or lack of system preparation
Failure of related or supporting vehicle components
Electrical issues arising from programming, compatibility, or vehicle systems

Additionally, any ancillary or attached components, including but not limited to sensors, wiring, hoses, belts, gaskets, manifolds, and electronic accessories, are provided strictly for convenience and are not included in the warranty coverage unless explicitly stated in writing.

The customer acknowledges that these components may need to be inspected, replaced, or transferred as part of proper installation, and any issue arising from such components shall not be considered a defect of the supplied part.

The warranty shall also be considered void in cases where the part has been disassembled, modified, tampered with, or altered without prior written authorization from PAS.

3. CLAIMS & DOCUMENTATION

3.1. CLAIM REPORTING REQUIREMENT (STRICT 5-DAY RULE FROM DISCOVERY)

The customer is required to notify Precision Auto Parts Group LLC (“PAS”) of any defect, malfunction, or issue within five (5) calendar days from the date the issue is first discovered.

This reporting requirement is mandatory and is intended to ensure that any potential defect is identified and evaluated promptly, while conditions remain verifiable and relevant evidence is still available.

In addition to the five (5) day reporting requirement from discovery, all claims must also fall within the applicable warranty period. Both conditions must be satisfied for a claim to be considered valid.

Failure to report the issue within five (5) calendar days of discovery, regardless of the reason, may result in denial of the claim. Delayed reporting may compromise the ability to accurately assess the condition of the part and determine the root cause of the issue, and therefore PAS shall not be obligated to accept or process such claims.

The customer acknowledges that timely communication is a fundamental requirement of the warranty process and agrees to comply strictly with this condition.

3.2. WARRANTY CLAIM DOCUMENTATION REQUIREMENTS

All warranty claims must be supported by complete, consistent, and verifiable documentation sufficient to allow a fair and accurate evaluation of the reported issue.

At a minimum, the customer is required to provide documentation that clearly establishes the nature of the problem, the condition of the part, and the circumstances under which the issue occurred.

This documentation must include a diagnostic report prepared by a certified ASE technician or an equivalent qualified professional, along with supporting test results such as compression readings, scan tool outputs, or other relevant system diagnostics where applicable.

In addition, the customer must provide proof of installation, including workshop details, technician information, and installation records that demonstrate that the part was installed properly and in accordance with industry standards.

Clear photographic and/or video evidence of the part, including identification markings and the reported issue, must also be provided to support the claim.

The purpose of these requirements is to allow PAS to determine whether the issue is attributable to an internal defect in the supplied part or to external factors such as installation practices, vehicle condition, or system-related failures.

Failure to provide sufficient and complete documentation may limit the ability to evaluate the claim and may result in denial.

3.3. INSTALLATION CHECKLIST COMPLIANCE REQUIREMENT

In addition to general documentation, the customer must demonstrate compliance with all installation checklist requirements and part-specific guidelines, as referenced in the PAS website.

This includes confirmation that all necessary installation procedures and preparatory steps were properly completed prior to operation of the part.

Such requirements include, but are not limited to, identification and correction of the root cause of the original failure, replacement or servicing of critical supporting components, proper system flushing and cleaning, correct fluid usage, and appropriate priming procedures before startup.

The customer must be able to demonstrate, through documentation and supporting evidence, that these steps were performed in accordance with standard industry practices and the applicable PAS guidelines.

Failure to comply with these checklist requirements, or failure to provide evidence of such compliance, may result in denial of the claim, particularly where the reported issue may reasonably be attributed to improper installation or system conditions.

3.4. DOCUMENT VERIFICATION & AUTHENTICATION STANDARDS

All documentation submitted in support of a warranty claim must be capable of independent verification.

Such documentation must include sufficient identifying details of the issuing party, including business name, address, contact information, and technician credentials where applicable.

PAS reserves the right to verify the authenticity and accuracy of any submitted documentation by contacting the issuing service provider or conducting independent validation.

If documentation is found to be incomplete, inconsistent, unverifiable, or misleading, PAS reserves the right to reject the claim.

The customer acknowledges that submission of false, altered, or misleading documentation may result in immediate denial of the claim and may also be treated as a breach of these Terms.

3.5. CLAIM EVALUATION STANDARD & DECISION AUTHORITY

All warranty claims will be evaluated by PAS based on the totality of available information, including but not limited to pre-shipment testing records, installation documentation, diagnostic reports, vehicle condition, and supporting evidence provided by the customer.

The evaluation process is intended to determine whether the reported issue is directly attributable to an internal defect in the supplied part or whether it has resulted from external factors such as installation practices, system contamination, overheating, lubrication failure, or unrelated vehicle issues.

PAS reserves the sole and exclusive right to make the final determination regarding the outcome of any claim, based on reasonable assessment of the available evidence.

The customer acknowledges and agrees that PAS’s decision shall be binding, and that approval or denial of a claim will be based strictly on compliance with these Terms and the supporting documentation provided.

In cases where the root cause of the issue cannot be reasonably established due to insufficient or inconclusive evidence, PAS reserves the right to deny the claim.

4. RETURNS & SHIPPING LIABILITY

4.1. RETURN AUTHORIZATION (RMA REQUIREMENT)

All returns must be formally authorized in advance by Precision Auto Parts Group LLC (“PAS”) through the issuance of a Return Merchandise Authorization (“RMA”).

The RMA process is mandatory and is designed to ensure proper tracking, inspection, and handling of returned parts. The customer must submit a return request with complete details of the issue and wait for written approval before taking any action.

Returns that are shipped without prior authorization, without a valid RMA, or outside the approved conditions may be refused upon arrival or returned to the sender at the customer’s expense.

The issuance of an RMA does not guarantee approval of a refund or replacement; it only permits the return to be evaluated.

4.2. NO-RETURN POLICY (STRICT ENFORCEMENT)

PAS operates under a strict no-return policy, except in cases where a return is expressly approved by PAS due to a verified company error or under exceptional circumstances at PAS sole discretion.

The customer acknowledges that purchasing used or reconditioned automotive parts carries inherent conditions, and therefore returns are not a standard right and are not guaranteed.

Returns will not be accepted for reasons such as change of mind, delay in installation, misdiagnosis, or dissatisfaction unrelated to a verified defect.

Any exception to this policy must be approved in writing by PAS, and all decisions regarding acceptance of returns remain entirely at PAS discretion.

4.3. RETURN CONDITIONS & ELIGIBILITY REQUIREMENTS

If a return is approved, the part must be returned in the exact same condition in which it was supplied.

The part must remain complete, intact, and free from any form of alteration, damage, or disassembly. All original identification markings, tags, seals, and labels must remain undisturbed and clearly visible.

The customer is responsible for ensuring that the part is packaged securely using original packaging or equivalent protective materials to prevent damage during transit.

Failure to meet these conditions may result in rejection of the return upon inspection, and the part may be returned back to the customer at their expense.

4.4. INSTALLED, ALTERED, OR TAMPERED PARTS (STRICT NON-RETURNABLE RULE)

Any part that has been installed, partially installed, disassembled, modified, or tampered with in any manner shall be considered strictly non-returnable.

This rule applies regardless of the reason for return, including claims of defect, incompatibility, or performance issues.

Installation alters the condition of the part and prevents reliable verification of its original state; therefore, no return, refund, or exchange will be permitted for installed or altered parts under any circumstances, unless explicitly approved in writing by PAS.

4.5. RESTOCKING FEES & FINANCIAL DEDUCTIONS

Approved returns may be subject to a restocking fee of up to thirty percent (30%) of the purchase price.

In addition to the restocking fee, the following deductions may apply:

The original shipping cost, even if initially presented as “free shipping”
Return shipping costs, which are the responsibility of the customer
Any handling, processing, or logistics costs incurred during the transaction

The customer acknowledges that these deductions represent actual costs associated with sourcing, preparing, packaging, and transporting the part.

4.6. REFUSAL OF DELIVERY (FULL LIABILITY CLAUSE)

If a shipment is refused by the customer without a valid reason approved in writing by PAS, the transaction will be treated as a return initiated after shipment.

Refusal of delivery includes, but is not limited to, refusal due to scheduling issues, lack of preparation to receive the shipment, failure to arrange unloading, or dissatisfaction not supported by verified damage or PAS error.

In such cases, the customer remains fully responsible for all costs associated with the order, including:

Restocking fees of up to 30 percent
Round-trip shipping charges
Carrier-imposed fees, including storage, redelivery, or penalties
Any additional handling or administrative costs incurred

Refusal of delivery does not cancel or void the customer’s financial obligation, and PAS reserves the right to recover all associated costs.

4.7. SHIPPING DAMAGE CLAIMS (STRICT INSPECTION REQUIREMENT)

All shipments must be thoroughly inspected at the time of delivery and before signing the delivery receipt.

If the shipment shows any visible damage, the customer must clearly note the damage on the Bill of Lading (BOL) or delivery receipt and retain photographic evidence of both the packaging and the part.

If the delivery receipt is signed without noting any damage, the shipment shall be considered accepted in good condition.

Once the shipment is accepted without damage notation:

PAS and the carrier are released from all liability
No shipping damage claims will be accepted thereafter
The customer forfeits the right to request compensation or replacement for transit-related damage

This requirement is strict and non-negotiable, and the customer assumes full responsibility for inspection prior to acceptance.

4.8. INCORRECT PART DELIVERY (PAS ERROR RESOLUTION)

If the customer receives a part that does not match the specifications outlined in the approved invoice, the customer must notify PAS within ten (10) business days of delivery.

Upon verification of a PAS error, PAS will determine the appropriate resolution, which may include replacement, correction, or return authorization.

If the part delivered matches the invoice but is incompatible due to incorrect information provided by the customer, the situation will not be treated as PAS error and will instead be governed by standard policies, including restocking and return conditions.

4.9. DELIVERY FAILURE, MISSED DELIVERY & REATTEMPT CHARGES

The customer is responsible for ensuring availability to receive the shipment at the scheduled delivery time.

If delivery fails due to customer unavailability, incorrect address, refusal, or inability to accept delivery, the carrier may impose additional charges, including redelivery fees, storage charges, or return shipping costs.

All such charges shall be the responsibility of the customer and must be paid before any further delivery attempts or resolution can be processed.

Failure to accept delivery does not cancel the order and may result in additional financial liability.

4.10. LIFTGATE, RESIDENTIAL & ADDITIONAL DELIVERY CHARGES

Certain deliveries may require additional services such as liftgate assistance, residential delivery, limited access delivery, or special handling.

If these requirements are not disclosed at the time of order, PAS reserves the right to apply such charges after shipment based on carrier billing.

The customer agrees to pay any additional delivery-related charges incurred due to incomplete or inaccurate delivery information.

Failure to pay such charges may result in denial of claims, delays in delivery, or withholding of further service.

5. FINAL TERMS, CUSTOMER OBLIGATIONS & LEGAL PROTECTIONS

5.1. CUSTOMER RESPONSIBILITIES (FULL SCOPE OF OBLIGATION)

The customer plays a critical role in ensuring the success of the transaction and any subsequent warranty or claim process. By placing an order with Precision Auto Parts Group LLC (“PAS”), the customer agrees to fulfill all responsibilities outlined within these Terms.

These responsibilities include, but are not limited to, providing accurate and complete vehicle information including VIN, ensuring that the part is installed by a qualified professional within the required timeframe, complying with all installation guidelines and checklist requirements, and inspecting the shipment at the time of delivery prior to acceptance.

The customer is also responsible for maintaining all relevant documentation, including invoices, installation records, diagnostic reports, and communication history, and for reporting any issue within the required timeframes.

Failure to comply with these responsibilities may directly impact eligibility for warranty, return, replacement, or any form of resolution, and PAS shall not be held liable for consequences arising from such non-compliance.

5.2. STORAGE, HANDLING & INSTALLATION DELAY

The customer is responsible for ensuring that the part is properly stored, handled, and protected from environmental exposure after delivery and prior to installation.

Delays in installation beyond the required ten (10) day period may result in deterioration of the part’s condition, including contamination, corrosion, or other forms of damage that cannot be reliably attributed to the original condition of the part at the time of shipment.

Such delays may also make it difficult or impossible to accurately determine the root cause of any reported issue.

Accordingly, delayed installation or improper storage may result in denial or voidance of warranty coverage, particularly where the condition of the part may have been affected after delivery.

5.3. ORDER CANCELLATION POLICY

Once an order has entered processing, including sourcing, inspection, testing, allocation, or preparation for shipment, it is no longer considered a standard cancellable transaction.

Cancellation requests submitted after processing has begun may be subject to applicable charges, including but not limited to sourcing costs, handling fees, and restocking charges.

The acceptance of any cancellation request remains at the sole discretion of PAS and will depend on the stage of order processing at the time the request is received.

Customers are advised to confirm all details, including compatibility and readiness for installation, prior to placing an order to avoid unnecessary costs.

5.4. DEPOSIT POLICY (NON-REFUNDABLE)

Any deposit paid toward an order shall be considered strictly non-refundable under all circumstances.

A deposit confirms the customer’s commitment to proceed with the transaction and allows PAS to initiate sourcing, verification, and allocation of the requested part.

Once a deposit is received, PAS may incur costs related to procurement, logistics coordination, and inventory reservation. Accordingly, the deposit shall not be refunded in the event of cancellation, change of mind, delay, or any other circumstance not attributable to a verified PAS error.

The customer expressly agrees that the deposit represents a commitment to proceed and is not subject to reversal.

5.5. PAYMENT TERMS & TAXES

Full payment must be received prior to shipment unless otherwise agreed in writing by PAS.

All prices are exclusive of applicable taxes unless explicitly stated otherwise. Taxes will be calculated and applied in accordance with governing laws and regulations.

Failure to complete payment within the agreed timeframe may result in order cancellation, forfeiture of deposit, or reassignment of the part to another customer.

PAS reserves the right to withhold shipment until full payment has been successfully processed and verified.

5.6. COMMUNICATION & REPRESENTATION

Only terms, conditions, and commitments provided in written and authorized communication from PAS shall be considered binding.

Any verbal statements, informal discussions, third-party representations, or assumptions made outside of official written communication shall not modify or override these Terms.

The customer acknowledges that all agreements, commitments, and representations must be documented in writing by PAS to be valid and enforceable.

5.7. FRAUD, ABUSE & CHARGEBACK POLICY

The customer agrees to contact PAS directly to resolve any concern prior to initiating a chargeback or payment dispute.

Initiating a chargeback without first attempting resolution with PAS may be considered a breach of these Terms.

PAS reserves the right to dispute any chargeback using supporting documentation, including invoices, communication records, delivery confirmations, inspection requirements, and testing records.

Any fraudulent, abusive, or bad-faith actions, including false claims, misuse of policies, or submission of misleading documentation, may result in denial of claims and may be subject to further action, including recovery of associated costs through lawful means.

5.8. LIMITATION OF LIABILITY (ONE REMEDY LIMITATION)

PAS’s total liability in connection with any transaction shall be strictly limited to the purchase price of the part supplied.

PAS shall not be liable for any indirect, incidental, or consequential damages, including but not limited to labor costs, installation expenses, vehicle downtime, loss of use, loss of income, towing charges, or rental vehicle costs.

The customer agrees that the remedies provided under these Terms, including replacement or refund at PAS discretion, constitute the sole and exclusive remedies available, and no additional compensation shall be claimed.

5.9. DISPUTE RESOLUTION (MANDATORY RESOLUTION ATTEMPT)

In the event of any dispute, the customer agrees to first attempt resolution directly with PAS through good-faith communication.

PAS shall be given a reasonable opportunity to review the issue, evaluate supporting documentation, and propose a resolution in accordance with these Terms.

Formal disputes, including legal claims or chargebacks, should not be initiated until such resolution efforts have been attempted.

Failure to follow this process may be considered a violation of these Terms.

5.10. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Any dispute arising out of or relating to transactions with PAS shall be subject to the jurisdiction of the appropriate courts located within the State of Texas.

The customer expressly agrees to submit to such jurisdiction for the resolution of any dispute.